June 17, 2019

Mandy Downes – Flood Claim File Manager


Contact Mandy

Currently working as a file manager for the flood division. 

She entered the flood industry through National Flood Services as a file examiner in 2007 and continued to gain experience for a variety of carriers through some of the biggest storms after Katrina.

Hurricane Sandy was her first start working as an independent contractor where she was able to obtain first hand training with Simsol software. With specific carrier requirements over the years Xactimate also was added to her credentials; continuing education on both software  systems opened up the possibility to collaborate files and troubleshoot with adjusters. As a seasoned reviewer versed in the policy and NFIP guidelines, she takes pride in all aspects of claims handling. Mandy enjoys helping the adjusters with their needs and ensuring all policyholders have a fair and expedited claims experience. 

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