June 17, 2019

Mandy Downes – File Manager for Flood


Contact Mandy

Currently working as a file manager for the flood division. 

I entered the flood industry through National Flood Services as a file examiner in 2007 and continued to gain experience for a variety of carriers through some of the biggest storms after Katrina.

Hurricane Sandy was my first start working as an independent contractor where I was able to obtain first hand training with Simsol software. With specific carrier requirements over the years Xactimate also was added to my credentials; continuing education on both software  systems opened up the possibility to collaborate files and troubleshoot with adjusters. As a seasoned reviewer versed in the policy and NFIP guidelines, I take pride in all aspects of claims handling. I enjoy helping the adjusters with their needs and ensuring all policyholders have a fair and expedited claims experience. 

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