Download the Advanced Adjusting App
Catastrophe Claims fall into two categories at Advanced Adjusting, Hurricane and Non-Hurricane. In our Hurricane Catastrophe program, we understand the chaos that can develop with such devastation and wide-spread damage. To that end, we start months in advance with the introduction of our company’s service protocol. We teach our managers, examiners, adjusters and customer service personnel the process, culture, mindset and requirements that they must embrace to be part of our team. We then introduce our adjusters to specific protocols and insure they have a demonstrated awareness of the expectations of each client.
We recognize that large events such as hurricanes create resource strains that, at best, can be described as difficult. To respond and prepare for these situations Advanced Adjusting has a development program targeting the young adjuster, manager and CSR. This program allows these individuals to supplement resources during major events by providing enhanced management, oversight, partnership programs, and detailed QC for the development of the personnel.
Tornado Damage
Flood Damage
Hurricane Damage
Flood Damage
Flood Damage
Earthquake Damage
-
Tornado Damage
-
Flood Damage
-
Hurricane Damage
-
Flood Damage
-
Flood Damage
-
Earthquake Damage
In preparation for Hurricane Catastrophes we analyze the Policies In Force (PIF) for our clients and, based on the geographic location, event size and strength, and expected percentage of utilization by our client, develop a target resource need. We then recruit, train and manage the resources to meet the obligation made to the client. We develop initial “First Responder” teams that are prepared to handle the highest severity claims first. This team is activated when landfall is imminent and are staged within a safe zone, as determined by the Operations Manager. Once the area is safe to enter, this team is deployed to the area ready to receive assignments.
Non-Hurricane Catastrophes are generally related to smaller geographic areas and come in the form of flooding, hail and wind storms and tornados. These events typically require fewer adjusting resources. However, the requirements for Advanced Adjusting remain consistent. To properly address these specific “pocket” events, we develop smaller teams spread out through the US based potential hazard areas for our clients. These teams are put through the same rigorous protocol that our Hurricane and Daily claim support staff attend. Through a closely monitored relationship with the client, we identify these “pocket” events and match them with the appropriate response teams. Due to the extensive geographic distribution of our resources, we cover a wide area of the US.
